Question 1

Is Atora POPIA compliant?

Accepted Answer

Placeholder answer. Atora is built to meet the requirements of the Protection of Personal Information Act, including lawful processing, data subject rights, breach notification procedures and appropriate technical safeguards.

Question 2

Where is our firm's data stored?

Accepted Answer

Placeholder answer. Client data is hosted with an enterprise cloud provider, encrypted in transit and at rest, with regional data residency options and daily backups.

Question 3

Do we need a card to start the free trial?

Accepted Answer

Yes. A card is required to begin your 7-day trial, but nothing is charged until day 7. Card details are captured inside the application on a hosted PayFast checkout page after you complete two-factor authentication setup — never on this website.

Question 4

How does the AI time capture actually work?

Accepted Answer

Placeholder answer. Speak what you worked on — by voice or timer, on your phone or desktop — and Atora transcribes it, matches it to the right matter and drafts a structured time entry. Nothing is billed automatically; a human always confirms before it's approved.

Question 5

Can Atora replace our existing practice management system?

Accepted Answer

Placeholder answer. Atora focuses on time capture, matter context and billing. It runs alongside your accounting stack and can export to common South African trust and business accounting packages.

Question 6

What does it cost as we add people?

Accepted Answer

One plan, R1,199 per seat per month. From five seats onward the rate drops automatically to R999 per seat per month across all seats. Billing is monthly with no annual lock-in.

Question 7

Do you support trust accounting requirements?

Accepted Answer

Placeholder answer. Atora keeps business and trust-related billing records separated and exportable for your accountants and auditors.

Question 8

How long does onboarding take?

Accepted Answer

Placeholder answer. Most firms are recording time on the same day. Larger firms typically complete a guided rollout within two weeks.

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